CRC Restores Water-Damaged Outpatient Orthopedic Surgery Center

After a devastating water loss caused by a ruptured sprinkler pipe in the attic, an outpatient surgical facility faced extensive damage throughout its sterile and non-sterile areas. The force of the water flow was so powerful that it even knocked off the lettering on the building's exterior. As a result, the facility had to temporarily halt operations until the issue could be resolved. Fortunately, the customer, who had worked with CRC's Healthcare Team in the past, reached out to them for assistance. The team was engaged as a Construction Manager Not-at-Risk to oversee the reconstruction project.

Challenges

During the initial assessment, CRC's Healthcare Team uncovered multiple shortcomings in the healthcare construction practices of the on-site general contractor. These deficiencies included inadequate construction containments, a lack of negative air pressure, and insufficient protection of contents, which resulted in construction dust spreading beyond the intended area. With a strong desire to resume operations, the facility reached out to CRC's Healthcare Team for assistance and requested a quote to address these identified issues.

Entrance

The photo on the left shows the construction entrance created by the original contractor. The photo on the right shows CRC's construction entrance.

Containment

The photo on the left shows the original contractor's containment with a lack of ICRA considerations. The photo on the right shows CRC's containment with negative air pressure.

Contents

The photo on the left shows the original contractor's contents protection using mold susceptible material and not adequately protecting items. The photo on the right shows CRC's contents protection using mold inhibiting material and fully protecting the contents.

Solution

CRC's Healthcare Team collaborated closely with the client to establish and implement Infection Control Risk Assessment (ICRA) requirements, clean the facility and contents affected by ineffective controls used by the initial general contractor. Additionally, they devised an aggressive schedule to restore the facility to normal operations within 15 days and complete the construction in 21 days.

Actions Taken

1. Ensured compliance with ICRA requirements and implemented proper construction controls.
2. Conducted thorough cleaning of the facility and contents beyond the construction area.
3. Developed an aggressive timeline to expedite the restoration process.
4. Overcame challenges of limited local subcontractor network and material vendors.
5. Identified subcontractors with multi-trade abilities to maximize work efficiency and minimize downtime.
6. Maintained constant communication with the client, providing daily updates and progress photos.

Results

CRC's Healthcare Team swiftly responded to the project, commencing work in the facility within 24 hours of signing the contract. Through CRC's efficient efforts, the facility resumed normal operations in just 12 days, three days ahead of schedule. This expedited turnaround time saved the client a minimum of $250,000 in lost revenue.

Additionally, CRC went the extra mile by sourcing materials and subcontractors locally, establishing long-term relationships with the client and ensuring future accessibility. By providing consistent updates and maintaining open communication, CRC's Healthcare Team ensured client satisfaction throughout the project.

Conclusion

With swift action, efficient project management, and a commitment to open communication, CRC's Healthcare Team successfully overcame the challenges presented by the water loss incident in the surgical center. The facility was restored in record time, allowing operations to resume ahead of schedule. This not only saved the client a significant amount of revenue but also highlighted CRC's specialized expertise in healthcare facilities and their comprehensive approach to problem-solving.